UPDATE: We're Experiencing High Order Volume. If you have Checkout issues, Please Order By Phone. Call 904-249-2453

YES, we are still shipping at this time
NOTE: We are experiencing extremely high volume of sales. Cart does not reserve items so please check out asap. Tracking on Instock Items is emailed 2-3 days after checkout. Most take 5 to 7 days to arrive (Not inc. Wknds/holidays/PreOrders)

SHIPPING FAQ / Tax FAQ Scroll Down

How are Bikes shipped?
FREE Shipping is included to 48 States

Within the 50 States, All Bikes / Large Items ship Ground signature required without exception* Expedited Shipping is Not available. All Bikes / Large Items must ship to a physical street address and Cannot ship to PO Boxes.

When will my order arrive? See Transit Times info below the map
We process orders within 24hrs of receiving payment on weekdays (Mon-Fri). You'll receive a tracking email from bikesdirectbikes@aol.com once the order is processed.

If you order on a Holiday, Friday or the weekend, you'll get tracking and confirmation the following weekday.

Ground takes anywhere from 2-7 business days for delivery once a shipment has been picked up. We cannot guarantee that your bike would be delivered on or by any specific day or time.

SHIPPING REGIONS
Check the map and legend below for color coded shipping info by geographic regions

GREEN REGIONS
GOOD TO GO! FREE Freight* to 48 States.

WHITE REGIONS
Alaska and Hawaii Add $289 for extra shipping cost per package (Electric Bikes cannot ship to AK/HI/PR)

ORANGE REGION/ Canada
Limited Availabilty. GET INFO for information, Duty and Tax is customers responsibility.

PUERTO RICO
We're not currently shipping to PR. It may be possible for some to arrange shipments - see link:> GET INFO

YELLOW REGION
(Non-USA Customers, GET INFO)

TAX FAQ for all states GET INFO

Methods of Shipment
*Bikes are shipped with Signature required to protect ones purchase. Ground is the only level of service available. No other options are available. Expedited Shipping is not available. *Shipping via Ground to green and red regions are included in bike prices.

Signature Required
We ship with signature required to protect your purchase. If someone is not available to sign, will make three attempts to deliver. Each time, leaves a note so customers can make other arrangements. If the shipment is returned, customers are responsible for a nominal re-shipment cost.

Physical Address Required for Bicycles / Large Items
We ship bicycles only to physical street addresses. We don't ship Bicycles to PO Boxes. Please contact us with your physical street or work address.

Transit Times
Most orders arrive in 3 to 7 business days transit time. It takes 1 to 2 days for order processing. This is a possible total of up to 10 days. These times are not guaranteed nor refundable if delays occur. Shipping times Do not count weekends or holidays as business days. Please be aware that Weather and other conditions beyond our control may also cause delays. Changes made to orders in transit may incur additional charges or may not be possible.
Have more questions? - Please E-mail us for a quote and procedure GET INFO

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TAX FAQ
What about taxes?
BIKESDIRECT collects sales tax in a few states. Buyers pay Sales Tax in AR, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, SC, TX, UT, VA, WA, WI
Important info for Customers in Kentucky, GET INFO)
However, customers may or may not owe ‘use tax’ or ‘excise tax’ based on many factors. These factors include which state, who you are, price of item, intended use, and so on. The list of states that maybe effected as far as we can tell are below with links to the state sites:

You may want to contact your state if you think you might owe fees or taxes.

Alabama https://revenue.alabama.gov/sales-use/tax-rates/
Arizona http://www.fso.arizona.edu/tax-services/az-sales-use/faq
Arkansas https://www.dfa.arkansas.gov/excise-tax/sales-and-use-tax/consumer-use-tax/
California https://www.cdtfa.ca.gov/taxes-and-fees/use-tax.htm
Colorado https://www.colorado.gov/pacific/tax/consumer-use-tax-quick-answers
Connecticut http://www.ct.gov/drs/cwp/view.asp?a=1454&q=508078
Georgia https://dor.georgia.gov/sales-use-tax
Hawaii http://tax.hawaii.gov/forms/a1_b2_1geuse/
Idaho https://tax.idaho.gov/i-1023.cfm
Illinois http://www.revenue.state.il.us/Individuals/FAQs-Use-Tax.htm
Indiana http://www.stats.indiana.edu/about/sales_tax.asp
Iowa https://tax.iowa.gov/consumers-use
Kansas https://www.ksrevenue.org/perstaxtypesccu.html
Kentucky https://revenue.ky.gov/Individual/Consumer-Use-Tax/Pages/default.aspx
Louisiana http://revenue.louisiana.gov/ConsumerUseTax
Maine http://www.maine.gov/revenue/salesuse/usetax/usetax.html
Maryland http://taxes.marylandtaxes.com/Individual_Taxes/Individual_Tax_Types/Sales_and_Use_Tax/
Massachusetts https://www.mass.gov/guides/sales-and-use-tax
Michigan http://www.michigan.gov/taxes/0,4676,7-238-43519_43529-155460--,00.html
Minnesota http://www.revenue.state.mn.us/businesses/sut/pages/tax-information.aspx
Mississippi http://www.dor.ms.gov/Business/Pages/Use-Tax.aspx
Missouri http://dor.mo.gov/business/sales/
Nebraska http://www.revenue.nebraska.gov/legal/regs/slstaxregs.html#002
Nevada https://tax.nv.gov/FAQs/Use_Tax_Information___FAQ_s/
New Jersey http://www.state.nj.us/treasury/taxation/su_10.shtml
New Mexico https://www.taxjar.com/states/new-mexico-sales-tax-online/
New York https://www.tax.ny.gov/bus/st/stidx.htm
North Carolina https://www.ncdor.gov/taxes/sales-and-use-tax/use-tax
North Dakota https://www.nd.gov/tax/user/businesses/formspublications/sales-use-tax
Ohio https://www.tax.ohio.gov/sales_and_use.aspx
Oklahoma https://www.ok.gov/tax/All_Taxes/Sales_&_Use_Tax/#
Oregon http://www.oregon.gov/dor/programs/businesses/Pages/Bicycle-excise-tax.aspx
Pennsylvania http://www.revenue.pa.gov/FormsandPublications/FormsforBusinesses/Documents/Sales-Use%20Tax/pa-1.pdf
Rhode Island http://www.tax.ri.gov/help/faq.php
South Carolina https://dor.sc.gov/tax/use
South Dakota http://dor.sd.gov/Taxes/Business_Taxes/Usetax.aspx
Tennessee https://www.tn.gov/revenue/taxes/consumer-use-tax.html
Utah https://incometax.utah.gov/paying/use-tax
Vermont http://tax.vermont.gov/individuals/income-tax-returns/use-tax
Virginia https://www.tax.virginia.gov/sales-and-use-tax
Washington https://dor.wa.gov/find-taxes-rates/use-tax
West Virginia https://tax.wv.gov/Business/SalesAndUseTax/Pages/SalesAndUseTax.aspx
Wisconsin https://www.revenue.wi.gov/Pages/FAQS/ise-usetax.aspx
Wyoming https://0ebaeb71-a-84cef9ff-s-sites.googlegroups.com/a/wyo.gov/wy-dor/WyomingUseTax%26You.pdf